Terms & Conditions

1. User Acceptance

The “Addiction Outdoors” website is owned and operated by ADDICTION OUTDOORS AUSTRALIA PTY LTD (ABN 29 633 352 682) trading as Addiction Outdoors Australia.

By using our website you agree to accept and abide by these Terms and Conditions.

We reserve the right to amend the Terms and Conditions at any time.

2. Return Policy

This return policy applies to any item sold by Addiction Outdoors Australia where a return or warranty statement has not already been included on the product’s individual display page.

Returns will only be accepted if:

  • The product is faulty
  • You have read and followed the instructions and used the products in accordance with the manufacturer’s instructions
  • You have contacted us on (03) 9305 7964, for assistance with the correct use of our products or to determine if the product is not working correctly
  • Products are returned in as close to new condition allowing for normal wear and tear together with its packaging

Return exceptions:

  • Delivery costs are NOT Refundable
  • Consumables such as batteries, citronella, wires etc. are not refundable if the product is NOT faulty
  • The cost of returning items covered or not covered under the manufacturer’s warranty will be at the customer’s expense

2.1 Return Address

All returns including a brief note stating the reason for the return should be sent to:
33 Export Rd
Craigieburn VIC 3756

2.2 30 Day Money Back Guarantee

We ONLY offer refunds for faulty products or products that have not been opened and the box is in good condition when returned. Addiction Outdoors Australia provides a 30-day money back guarantee for new product purchases over $150. Any products under $150 does not qualify for a refund.

Our 30 day Money Back Guarantee is offered on a joint responsibility basis:

  • Any product to be returned must be approved for return by contacting our service staff.
  • It is your responsibility to have the product returned (in our possession) within 30 days
  • You agree to follow the manufacturers’ instructions and carry out any training included in the instructions, over the prescribed period
  • We provide you with all the necessary support in the correct use of our products via our contact number (03) 9305 7964

2.3 Exceptions

The following items are not covered by the 30 Day Money Back Guarantee (Non refundable)

  • The original delivery cost
  • The cost of returning the product to us
  • Consumables such as batteries, collar straps, wire, citronella spray, etc.

2.4 Returns Risk

All returned goods are at your risk. You need to ensure that you take out the appropriate insurance against loss of the returned goods whilst in transit, with your carrier.
We recommend that you consider registering and insuring your goods before returning it to us.
Unfortunately, we cannot accept any responsibility for goods that are lost in transit and not received by us.

3. Conditions of Use

ELECTRONIC TRAINING COLLAR SYSTEMS as supplied by Addiction Outdoors Australia are of the highest quality and are fit for their intended use.

The systems we sell are provided as a “TRAINING AID”, it is not intended to be used as a “PERMANENT” or “SEMI-PERMANENT” fixture on your dog. DO NOT leave the collar on the dog for more than 10 hours in any one day. If you own an aggressive dog (towards humans) please consult with a qualified dog trainer before using an e-collar.

Some states in Australia have regulations regarding the use of e-collars. Please check your states regulations to see what applies to you.

It is vital that you read and follow the manufacturers’ instructions and carry out any training included in the instructions, over the prescribed period.

4. Shipping

Depending on stock levels, orders are usually dispatched within 1-2 working days of receiving your payment unless the product/s you purchased are ONLY available for in-store pickup.

We send most of our online orders by Australia Post’s registered E-Parcel. This includes insurance against loss of the package in transit and the ability to track the status of your package while in transit.

For more urgent deliveries, items can be dispatched via Express Post or Courier.

Please contact us on (03) 9305 7964 if you are interested in using these shipping methods.

For Dog Owners: Most of our orders are delivered by Australia Post. It would be great if dog owners can restrain their dogs during normal postie delivery time. “If they don’t feel confident accessing your letterbox or front door safely, Australia Post may not be able to deliver your mail.”

Please read through the link below about the Postie delivery and Dog Safety campaign by Australia Post: https://auspost.com.au/about-us/corporate-responsibility/our-people/safety/dog-safety-campaign

5. Payment Methods

We accept Visa and MasterCard payments. We do not accept American Express credit cards.

We ONLY offer Online Credit Card transactions.

Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.

6. Pricing

All product and service prices shown on the website are in Australian dollars and include GST.

Prices are subjected to change at anytime without notice.

7. Orders

Any order placed by you via this website is an offer by you to purchase a particular product for the price (including the delivery, other charges and taxes) specified in this website at the time you place your order on these Terms and Conditions.

Orders must be placed by persons 18 years of age and over.

Shortly after placing an order on our site you will receive an email confirmation of the order.


Please contact us on (03) 9305 7964 prior to dispatch to cancel your order.

8. Viruses

Addiction Outdoors Australia takes all care to ensure that all information presented on this website is free of Viruses, Trojans or Spyware, however we recommend that you take all the necessary precautions to ensure that your computer is protected against these malicious programs.

9. Links

The links on the Addiction Outdoors Australia website are provided for your information and to assist you in the selection of the product which best suits your needs. These link websites are not maintained by us so we cannot accept any responsibility for the accuracy, ownership or any other aspect of the information contained on those websites.

10. Legislation

The law in Australia relating to the use of “static pulse” or “electronic collars” varies from state to state. Please check your state legislation before making any decisions about these products. Victoria residents can ‘Click Here’ for more information.




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